Grubbing for Change ...
There are many instances when the perceived destruction associated with change is only negative because the mental models of those involved are not willing to change. Change is most prodcuctive when the minds involved can also change.
Running with Pheidippides
Confronting the problems of data validity and time sequence? Having difficulties making robust decisions with an understanding of the supporting data and information but also the data's collection methods and its time sequence? Go for a run.
Crisis, Change … and Customer Service
Customer Service is an often discussed topic in management meetings and there are more than enough books, blogs, seminars and presentations on the subject to educate all of us many times over … but very few get it right, and many get to horribly wrong.
